BASIC FUNCTION AND RESPONSIBILITY:

The Director of Stewardship is responsible for designing, implementing and coordinating an institution-wide comprehensive stewardship system that appropriately and consistently promotes interaction with and recognition of donors at all levels.

In addition, the position must foster and sustain positive and mutually-rewarding relations between the University and its donors; partner with Foundation Leadership, Development Directors, Annual Giving, Events and Gift Processing team members, IT staff and campus partners to determine the best strategies for effective stewardship of donors; maintain ongoing communications with internal and external constituencies; and advise on the facilitation of recognition events and coordinate various activities for donor societies to promote good will and express the University’s appreciation of supporters. In addition, serves as a member of the senior management team.

DUTIES AND RESPONSIBILITY:

  • Designs, documents, and implements a systematic donor relations program.
  • Establishes, manages and monitors processes regarding acknowledgment, recognition and effective use of gifts.  Enhances relationships between major donors and the University to promote an ongoing relationship between the donor and the University 
  • Develops and assesses centralized stewardship policies and procedures university-wide and coordinates program evaluation systems to monitor effectiveness of donor recognition and stewardship performance
  • Oversees the production of annual endowment and scholarship reporting to donors
  • Enhances the structure and oversight of giving societies
  • Assists with the maintenance of annual and lifetime donor honor rolls
  • Recruits and supervises the Stewardship support staff 
  • Promotes a culture of high performance and continuous improvement that values learning and a commitment to quality
  • Mentors and develops staff using a supportive and collaborative approach on a consistent basis
  • Establishes and monitors staff performance and development goals, assign accountabilities, set objectives, establish priorities, conduct annual performance appraisals, and recommends salary adjustments
  • Develops and manages department budget
  • Collaborates with Foundation’s Marketing and Communication team and campus partners to plan and design stewardship events
  • Assists at events as needed
  • Communicates and collaborates internally to help recognize and steward major gifts
  • Proactively supports Directors of Development by assisting them in establishing and coordinating individualized stewardship plans for donors to their units/colleges
  • Works with Prospect Research and Management and Directors of Development to develop creative and personalized stewardship and cultivation plans for top 100 donors.  Meets regularly on progress of the stewardship and cultivation plans
  • Serves as primary campus contact for the most significant donors, helping to resolve problems, questions, and concerns
  • Participate in planning solicitation and gift closure strategies to ensure that gifts are designated appropriately for purposes that can be managed in a responsible and effective manner

DESIRED QUALIFICAITONS

  • Strong leadership and interpersonal skills
  • Proven project management skills
  • Action oriented management style, committed to teamwork and collaboration
  • Ability to manage work flow for multiple individuals to meet deadlines in a fast paced environment, including determination and communication of completion dates, and proactive responses to resource shortages and periods of excess demand
  • Ability to establish and maintain positive, effective working relationships with employees, University personnel, Foundation Trustees, donors and the general public
  • Rapidly learn new skills
  • Excellent written and oral communication skills including ability to develop written and verbal instructions for staff, and to clearly document new processes, procedures and policies and deal effectively with donors and staff regarding sensitive issues
  • Ability to follow written and verbal instructions
  • Work independently and multi-task
  • Meet deadlines and perform under pressure
  • Knowledge of principles and practices, policies and procedures, and organizational structure for fundraising / advancement operations
  • Must be able to generate creative solutions for stewarding donors in order to advance the University’s efforts to maintain and strengthen high-quality individual relationships with donors. This requires an ability think strategically about donor engagement
  • Adept at problem solving and using judgment in situations requiring independent initiative and tact
  • Ability to deliver quality customer service
  • Exceptional attention to quality and detail
  • High level of maturity and personal integrity in the use of confidential materials.
  • Strong initiative, capable of both strategic and tactical planning
  • Ability to accommodate a flexible work schedule and required travel
  • Bachelor’s degree from an accredited university

The position at certain times may not include all of the duties listed nor do the listed examples include all tasks which may be found in the position.

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